Member Service Representative

FLOAT Shuttle is seeking new Member Services Representatives!

FLOAT Shuttle Member Service Representatives are usually the first contact our customers have with our company. They are responsible for assisting members regarding new and existing memberships, processing reservations and changes in itinerary, and assisting with consumer issues and complaints.

Knowledge, Skills & Abilities:

Strong interpersonal skills – ability to communicate in a very concise and effective manner with customers and supervisors.
Good listener and able to project a calm, steady demeanor in all interactions
Stress tolerance and resilience.
Detail-oriented and self-motivated; able to work and meet deadlines under minimal supervision.
Ability to multi-task in an extremely high-paced environment.
Ability to work late evenings, weekends and other hours as required by the Call Center schedule.
Ability to prioritize and execute with a sense of urgency and preciseness.
Ability to work effectively in team environment and individually.
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage.
Ability to become proficient in various software and reservation systems used
Qualifications.

Education:

High School Diploma or GED.

Miscellaneous Requirements:

Computer, phone skills; accurate data entry and typing skills.
Proficient with Microsoft Office Suite, specifically Outlook, Word and Excel.
Knowledge of customer service principles and practices.
Ability to read, write and speak English effectively.
Ability to work within a 24/7 operation including holidays.
Ability to pass 10-year background check and pre-employment drug screen.
At least 18 years of age.
Authorized to work in the U.S. per the Immigration Act of 1986.
English as a primary language.

Work Experience:

Prefer prior airline reservations system experience.
At least 1 year of call center experience.

Mental Requirements:

Ability to execute sound decision making in a fast-paced environment.

Physical requirements:

Must have sufficient vision and ability to safely perform the essential functions of the position.
Must be able to communicate through verbal, written and electronic means.
Must have physical dexterity sufficient to perform repetitive tasks and motions.
Must be able to work extended hours on the phone and computer.

Job Type: Part-time
Salary: $15.00 /hour

Experience:

Call Center: 1 year (Preferred).
Customer Service: 1 year (Preferred).

Schedule:

Weekends required
Day shift
Night shift
8 hour shift

Communication method(s) used:

Email
Phone
Chat

Work Location:

One location

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